Senior Design Specialist | Garden City

Senior Design Specialist | Garden City, New York

Client Experience & Studio Leadership (NonManagement)
Ethan Allen Retail, Inc.

Lead the client experience behind one of Ethan Allen's topperforming Design Centers.

The Garden City Design Center is a flagship Ethan Allen location, supported by a highly tenured team of professional Interior Design Consultants and over 50 years of service to the community. We are seeking a Senior Design Operations Coordinator to play a pivotal leadershipthroughinfluence role-supporting designers, elevating the client journey, and ensuring operational excellence in a luxury design environment.

This is not a management position, but it does require leadership experience, confidence, and the ability to guide, influence, and support others in a fastpaced, highperformance showroom.

WHY YOU'LL LOVE THIS ROLE

• Leadership impact without direct people management
• High visibility and partnership with an elite design team
• Strong earning potential with base pay plus monthly bonus
• A respected, longterm career role within a premier luxury brand
• Creative, clientfacing work balanced with operational ownership

WHAT YOU'LL DO

Client Experience & Sales Support

• Serve as a polished, confident first point of contact for design clients
• Educate clients on Ethan Allen's complimentary design services and introduce them to Design Consultants through warm handoffs and scheduled appointments
• Support designers with proposals, presentations, quotes, and order placement
• Maintain proactive client communication regarding appointments, order status, and followthrough

Design Team Leadership & Support

• Act as a senior support partner to a team of 8 Interior Design Consultants
• Lead or assist with daily business huddles and weekly training meetings
• Serve as a resource for best practices, workflow consistency, and client escalation resolution
• Stay current on design trends, materials, and color to support relevant design solutions

Operations & Order Management

• Generate proposals and purchase orders using the pointofsale system
• Review and monitor open order reports, workroom logs, and backorder updates
• Coordinate service matters between the Design Center and Retail Service Center
• Process returns, cancellations, and transaction adjustments as needed

Showroom & Visual Standards

• Support visual merchandising standards throughout the showroom and design studios
• Assist with inventory receiving, tagging, replenishment, and quarterly cycle counts
• Ensure design studios and client areas reflect a luxurylevel presentation

Administrative & Financial Support

• Process cash transactions, deposits, endofday reporting, and blind cash balancing
• Maintain CRM records, project logs, and reference materials
• Assist with clerical and documentation support as needed

THIS ROLE IS A GREAT FIT IF YOU:

• Enjoy leading through collaboration rather than direct authority
• Are highly organized and thrive in multiproject environments
• Take pride in delivering elevated customer experiences
• Bring confidence, polish, and professionalism to client interactions
• Want strong earning potential without carrying a personal sales quota

QUALIFICATIONS

• 5+ years of experience in luxury retail, design support, client services, hospitality, or salesdriven environments
• Proven leadership experience (formal or informal)
• Strong organizational, communication, and interpersonal skills
• Professional, stylish appearance and positive, solutionsoriented mindset
• Ability to work a retail schedule including weekends and select holidays
  Shift Times:
  * Mon-Sat: 9:00am - 6:00pm
  * Sun: 11:30am - 5:00pm
• Valid driver's license or approved alternative transportation

COMPENSATION HIGHLIGHTS

• Base hourly pay: $22.74 - $28.84 (paid biweekly)
• Monthly bonus opportunity tied to showroom performance
• Typical annual earnings: $65,000 - $95,000
• Unlimited earning potential in a highperforming Design Center

BENEFITS

Ethan Allen offers a comprehensive benefits package designed to support your health, financial wellbeing, and worklife balance, including:

• 401(k) with employer contributions
• Multiple medical plans with prescription coverage
• Health Savings Account with employer contributions
• Dental and vision plans
• Life and disability insurance
• Paid Time Off
• Employee Purchase Program
• Commuter benefits
• Employee Assistance Program
• Optional voluntary insurance offerings

APPLY

Apply online or email your resume and cover letter directly to:
Gina Earley - Hiring Manager

Gina.Earley@ethanallen.com

Meet our Garden City team:
www.ethanallen.com/gardencity