Account Manager

United States | Remote

Hyland is looking for a motivated and relationship-driven Account Manager to join our sales team. In this role, you will be responsible for developing and maintaining strong relationships with new and existing customers and partners, with a clear focus on consistently meeting or exceeding your assigned sales goals. If you're passionate about connecting with people, growing accounts, and making a real impact, we'd love to have you on the team.

Microsoft Windows and Office
• Salesforce CRM or Equivalent CRM Platform
• Opportunity Management and Account Planning Tools

• Develop a sales plan to meet or exceed quota for assigned existing and potential customers or partners, accurately representing and communicating sales forecasting on a real-time basis.
• Initiate and maintain regular contact with customers to develop and strengthen business relationships, leveraging marketing campaigns to generate leads and advance opportunities.
• Respond to non-technical customer inquiries - including module information, pricing, maintenance, and billing questions - while working with team members to ensure timely and proper resolution of escalated issues.
• Record all customer account information in the CRM, including opportunities, commitments, meaningful conversations, and sales calls, maintaining accurate and up-to-date records at all times.
• Engage company specialist and support resources as needed to advance opportunities and attend customer and industry events to represent Hyland and strengthen partnerships.
• Grow knowledge of best practices and market trends while developing a deeper understanding of customers' business and technical needs to better serve and retain accounts.

• Associate's degree or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job.
• Experience in sales with a demonstrated ability to establish rapport, gain trust, and achieve consensus across multiple departments and leadership levels.
• Proficiency in opportunity management and account planning tools, with strong organizational and multi-tasking abilities.
• Good oral and written communication skills that reflect a professional demeanor and the ability to interact with others with discretion and tact.
• Up to 5% travel time required.

• Hands-on experience with Salesforce CRM or equivalent platforms, with the ability to maintain accurate, up-to-date opportunity and account records consistently.
• Familiarity with marketing campaigns and lead generation strategies to identify, nurture, and advance sales opportunities across assigned accounts.
• Demonstrated ability to grow and retain accounts by developing a deep understanding of customers' evolving business and technical needs.
• Experience representing a company at customer events, trade shows, or industry conferences to strengthen relationships and expand partnerships.
• Self-motivated with a growth mindset and a drive to stay current on market trends, best practices, and emerging opportunities within the enterprise software space.

Hyland is the pioneer of the Content Innovation Cloud, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

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#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.