Pharmacy Technology Specialist - Jail Health Services

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS

Department: Jail Health Services
FTE: 1.0 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: In-Person
Other: registered with Minnesota Board of Pharmacy and PTCB certified
Sign-On Bonus: n/a

Purpose of this position: The Pharmacy Technology Specialist (PTS) facilitates and assists with the implementation, operation, integration and maintenance of various pharmacy computer and automation systems used in the pharmacy and throughout the medical center.

RESPONSIBILITIES

• Assist with the development, implementation, and maintenance of pharmacy automation systems

  • Gain and maintain in-depth knowledge of application hardware and software

  • Work with Information Technology, bioelectronics, and vendors to plan, implement and maintain pharmacy automation equipment

  • Develop and sustain programs for pharmacy automation products to ensure accurate patient information and billing

  • Develop and maintain programs to minimize the potential for medication errors and controlled substance diversion within pharmacy and/or hospital systems

  • Assist with monitoring and evaluating pharmacy automation systems to maximize processes

  • Test and evaluate new designs, products, and development options for current or future automation

  • Coordinate the retrieval of information from the pharmacy automation systems

• Support and manage pharmacy automation

  • Act as system administrator for pharmacy managed automation systems

  • Create and maintain user security for pharmacy managed systems

    • Assign User ID and grant appropriate access

    • Maintain password information for pharmacy managed systems

    • Delete users as needed

  • Coordinate maintenance and technical support for pharmacy automation systems, including but not limited to:

    • Servers

    • Medication cabinets and peripherals

    • Other hardware and software systems as needed

  • Monitor billing processes through exception reports provided by the EHR system when applicable

  • Reconcile billing for temporary patients through daily monitoring and exception corrections when applicable

• Assist with the support of the pharmacy information system interfaces

  • Troubleshoot problems

  • Test and help implement updates in coordination with other systems and departments

  • Assist in the development of staff competency materials for pharmacy automation applications

  • Train and assist end users on the use of pharmacy automation systems and peripherals

    • Pharmacy Personnel will be trained on pharmacy automation systems to the level of their competency

    • Nursing will be instructed on the features of the current pharmacy automation systems that involve them

    • Pharmacists will be trained on the systems that are utilized by pharmacists

• Advocate for pharmacy in relation to systems and technology

  • Serve as a resource for end users, IT staff, and vendors to tailor automation to meet the needs of the organization

  • Verify documents and resolve application software problems with specific vendors

  • Work with vendor(s) to request new or replacement equipment

  • Work with facilities/electrician on new network line installations

  • Provides support during downtimes by communicating with IT, pharmacy, nursing or other departments as necessary

• Produce, write and analyze reports related to pharmaceuticals ordering, dispensing and administration through ADS automation

  • Utilize standard reports available from the pharmacy automation equipment and software

  • Create facility specific reports as needed

  • Maintain medication specific reports for pharmacy automation systems

  • Review reports; prepare analysis and summaries as needed

• Participate as an active pharmacy team member

  • Teach pharmacy and external staff on pharmacy automation products

  • Attend assigned committee meetings

  • Facilitate groups as assigned

  • Effectively manage tasks and time.

Minimum Qualifications:

• High school diploma, AA college degree, health and/or science related studies preferred

• Graduation from an accredited Pharmacy Technician Program or

• An approved equivalent combination minimum of 4 years of pharmacy education/experience in applicable duties may preclude the need for an entrance degree

• Minnesota Pharmacy Technician Registration

• Certified by the pharmacy Technician Certification Board (PTCB)

Preferred Qualifications:

• Administrator Certification for products used

• Advanced Administrator Certification for products used

Knowledge/ Skills/ Abilities:

• Must possess a good working knowledge of all pharmacy and related technologies

• Strong verbal and writing skills

• Experience as a project team leader

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).
• For a complete list of our benefits, please visit our career site on why you should work for us.