Manager, Technical Services

Location:

Department:

Shift:

Standard Weekly Hours:

Summary:

The Manager of Technical Services leads the engineering and operational execution of Cook Children's end-user computing and technical services platforms, including enterprise desktops, application deployment, Citrix virtual desktop environments, identity services, and core directory services. The position partners closely with Infrastructure, Security, Applications, and Service Delivery leaders to drive platform modernization, service reliability, and continuous improvement through strong team leadership, operational discipline, and measurable performance outcomes.

MINIMALLY REQUIRED QUALIFICATIONS

Experience

• 4+ years of progressive experience in technical services (enterprise endpoint, platform, identity engineering or system administration)

Education

• Bachelor's degree in Information Systems, Computer Science, or related field (in lieu of education, a combination of at least 8 years of relevant technical services experience in in enterprise endpoint, platform, or identity engineering including at least 3 years in management/supervisory level role is required).

About Us:

Cook Children's Health Care System

Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.