Find your calling at Mercy!
The Office Supervisor is responsible for the day-to-day supervision of caregivers and clerical staff within assigned areas of responsibility. This role partners closely with leadership to ensure efficient operations, high-quality patient experiences, and a collaborative, well-supported work environment.
Position Details:
Primary care - Office Supervisor
Location : 12200 Weber Hill Rd Suite 100 St Louis MO 63127
Key Responsibilities
Operational & Staff Leadership
- Partner with leadership to oversee daily caregiver operations, including schedule management, timecard review, recruitment support, onboarding, education, and training.
- Provide direct supervision, direction, and support to caregivers and clerical staff to ensure alignment with organizational goals and standards.
- Conduct regular rounding with caregivers and providers to promote collaboration, gather feedback, and communicate workflow updates.
Administrative & Clerical Oversight
- Lead and coordinate all clerical functions, including phone operations, billing processes, appointment scheduling, patient registration, insurance verification, and office supply inventory.
- Perform routine audits of electronic in-baskets to ensure timely, professional, and compliant communication.
- Support provider Continuing Medical Education (CME) setup and ongoing monitoring.
Communication & Collaboration
- Promote a collaborative, team-based culture through clear, consistent, and engaging communication.
- Communicate effectively both vertically and laterally across departments, ensuring leadership is informed of operational concerns, trends, and opportunities.
- Support the implementation of ministry-wide initiatives and organizational change efforts.
Patient Experience & Quality
- Operate as a Patient Care Representative as needed to support office coverage and service excellence.
- Ensure a consistently high-quality consumer and patient experience by modeling professionalism and service excellence.
Additional Duties
- Perform other duties as assigned to support departmental and organizational needs.
Minimum Qualifications
- Experience: Minimum of one (1) year of experience in a healthcare setting and/or in a supervisory or management role.
- Education: High School Diploma or equivalent, with coursework or experience in clerical or administrative skills.
- Certification/Registration: None required.
Preferred Qualifications
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Highly organized with exceptional attention to detail.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Self-directed, adaptable, and proactive with a positive, solution-oriented mindset.
- Working knowledge of healthcare regulations, workflows, and best practices.
- Experience in training, staff development, evaluation, and process improvement.
- Strong analytical, problem-solving, and decision-making skills.
- Demonstrated ability to build effective relationships and collaborate across multidisciplinary teams.
- High emotional intelligence, integrity, and creative thinking abilities.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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Mercy
paid time off
Apr 22, 2026