Ombudsman - This posting is open exclusively to current AL DOC incumbent employees.

This posting is open exclusively to current AL DOC incumbent employees.

NaphCare is hiring a Ombudsman to join our team of medical professionals in the Alabama Department of Corrections - St. Clair in Springville, Alabama.

As a Ombudsman , you will work alongside correctional officers and other medical professionals who provide care to the individuals in residence. Working within a controlled environment, where security is top priority and the days are never dull, you will have various duties to keep you engaged. This is a unique position where you can make a difference to this diverse population of patients with complex medical needs.

The Correctional Ombudsman plays a critical role in our continued mission to provide quality healthcare that protects the rights, dignity, and health of our unique patient population. Duties and responsibilities may include and not be limited to:

Investigate grievances submitted by inmates through the Administrative Remedy Process (ARP), ensuring each complaint is addressed appropriately.

• Maintain thorough logs of all incoming grievances and responses, ensuring compliance with protocols and timelines.

• Ensure proper documentation is attached to all grievances, with responses directed to the appropriate personnel for resolution.

• Handle phone and email complaints from inmate families, forwarding them to the medical management team as necessary.

• Generate and submit detailed monthly reports on grievances, ensuring that all complaints are logged and resolved promptly.

Requirements / Qualifications

• • Graduate of an accredited nursing school with current licensure as a Licensed Practical Nurse (LPN)

  • Strong healthcare knowledge or equivalent experience in a healthcare setting

  • Proven ability to conduct interviews, write reports, and resolve issues effectively

  • Current CPR Certification required

  • Previous experience in customer/client relations is highly desirable

  • Excellent interpersonal, verbal, and written communication skills

  • Critical thinking and independent problem-solving skills

  • Strong organizational, planning, and administrative abilities

  • Ability to prioritize and perform well under pressure, meeting deadlines with minimal supervision

  • Ability to work in a high-stress environment

Physical Capabilities:

Must have the ability to stand for long periods, lift and move patients (up to 50 pounds), bend, squat, reach, push, pull, walk significant distances, and perform physically demanding tasks like CPR, all while maintaining good balance and endurance throughout a shift.

Why Join NaphCare?

NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US and we are growing. If you have never considered a career in correctional healthcare, now may be the time. In addition to competitive salaries and generous employee benefits, we strongly support career advancement within the company.

NaphCare Benefits for Full-Time Employees Include:

• Health, dental & vision insurance that starts day one!
• Prescriptions free of charge through our health plan, beginning day one!
• Lowest Cost Benefits!
• Employee Assistance Program (EAP) services
• 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays
• Free continuing education and CMEs

If you would like to speak with me to learn more about this position and NaphCare, apply directly to the position to initiate the application process, and I'll be in touch.

Alabama Department of Corrections (ADOC) | NaphCare

Equal Opportunity Employer: disability/veteran

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