PARKING ASSISTANT LEAD

Coordinates schedules and training for the Parking Team and maintains appropriate staffing levels. Ensures staff is adhering to policies and procedures set in place for Parking Assistance. Responsible for providing fill-in coverage when needed. Ensures that vehicles are returned in the same condition in which they were received. Works with team in keeping staging areas clear and maintaining smooth traffic flow in and out of the hospital. Coordinates with Security Services to patrol and enforce patient/visitor parking areas and assist in emergency situations by directing emergency vehicles and maintaining traffic control as needed. Oversees day to day operations of Campus shuttles, including inspections and maintenance needs.

Performs specific job responsibilities:

• Enforces established hospital and department policies and procedures. Works with manager to update department policies and procedures in timely manner. Serves as staff mentor on customer service aspects and process improvement. Communicates in a timely and appropriate manner.
• Ensures appropriate staffing coverage for parking locations. Teams with manager to interview, select, orient, and train new staff. Provides fill-in coverage when needed
• Teams with manager on conducting staff meetings.
• May provide analysis to aid in budget information (i.e. monitoring/reporting on overtime, supply ordering etc.)
• Identifies process improvement methods for Parking Teams and works with manager for new process implementation. Creates an environment of continuous performance improvement where productivity and results are monitored and actions for improvement are identified.
• Assists in leading customer service effort by incorporating enhanced approaches when dealing with patients, visitors, customers and role modeling Carilion Clinic Values.
• Performs UKG time-keeping entries each pay period.
• Provides input during the new hire interview process and weighs in on staff performance evaluations.
• Teams with manager in the scheduling, maintenance and operations of the Campus shuttles.

Education: High school diploma or GED required; Associates Degree in business or related field preferred.

Experience: Minimum 3 years of related experience required; demonstrated customer service skills and knowledge desired.

Licensure, certification, and/or registration: Valid Virginia Operators License, DMV Driving Record.

Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills required. Must be able to handle numerous projects simultaneously. Computer skills sufficient to meet key objectives of the position.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

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