Desktop Support Engineer III

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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Provide design, implementation and support for desktop\client systems including thick, thin, virtual, and cloud-based technologies.
• Develop and maintain all desktop/client system images for Partner networks to include remote access and Communication Fly-Away Kits clients.
• Monitor and analyze a wide array of desktop/client performance metrics to recognize substandard performance.
• Troubleshoot and develop viable options to resolve substandard performance anomalies both remotely and locally.
• Use technical writing skills to develop and maintain system concept of operations (CONOPS), engineering plans, TTPs, and user guides for Desktop/Client Systems.
• Research alternative and emerging Desktop/Client System technologies to address customer requirements and ensure recommendations are interoperable with existing Enterprise solutions.
• Multitask across multiple complex production environments with multiple stakeholders.
• Perform analysis for collaboration of network/system needs and participate in planning, designing, upgrading and deployment of enterprise datacenter hardware and software using a project-based timeline.
• Coordinate with the Project Management Office (PMO) for all new customer implementations.
• Provide General IT Management support.
• Provide General Networking support.
• Provide LAN support.
• Provide WAN Enterprise support.
• Provide technical and general O&M support as required.
• Provide documentation/reports support as required.
• Provide meetings/briefings support as required.
• Provide functional training support as required.
• Provide OCONUS deployment/TDY travel support as required.

Provide CONUS TDY support as required

Qualifications

• BS. in related field and 5 or more years' relevant IT experience Or 7 or more years' relevant IT experience.
• Firewall experience.
• Must possess experience and demonstrate an understanding with installation of Microsoft Windows Server in Host and Compute Environments, and Windows Server using server images.
• Experience with implementation of storage solutions, high availability, Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), network connectivity and remote access solutions, core and distributed network solutions, advance network infrastructure, and maintain and monitor server environments.
• Must possess experience and demonstrate an understanding with managing Microsoft users and permissions, creating active directory domain services (AD DS) forests, designing server infrastructure, troubleshooting, protecting network, and user data.

Certifications

• Network+ or CCNA
• ITIL Foundation V5 (candidate has up to 60 days to acquire ITIL Foundation certification)

Clearance

• Must hold an active Secret level clearance or higher

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.