Middle Market, Specialty & Business Banking - Lending Assistant Manager

It starts with our culture ...

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn't just see a number, they'd see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people's lives and offer simple solutions.

That's the basics of Relationships. Fairness. Simplicity

When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization, and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.

As a Lending Assistant Manager, you will be devoted to helping drive our commitment of serving our internal business partners and clients. Perform in a role that involves connecting quickly with a focus to motivate and persuade others to action. Work cooperatively with and through others, building and maintaining relationships. Strategically plan and execute using strong organizational and analytical skills. Ability to foster an environment of team building, development, growth and recognition.

The Lending Assistant Manager will serve as a player-coach, acting as the senior Lending Assistant for the Corporate Banking division in Texas. The Lending Assistant Manager also has responsibility for the implementation and management of loan servicing and operation functions for the production and support of the Texas commercial banking teams. This will include development and maintenance of workflows for different stages of loan booking, funding, processing, exception tracking, and document / file maintenance as well as administration and validation of documentation for all commercial banking loan files with a focus on identifying riskpotentials such as inconsistencies, errors and defaults that may impact ability to fund. You will supervise all aspects of loan servicing in Texas.

Additional responsibilities to include training and development of Lending Assistant staff in Texas. Additionally, the Lending Assistant Manager will stay current on new regulations and laws, facilitate documentation preparation and dissemination for examiners and auditors. Other duties include analyzing, preparing, and assisting the loan operations team with duties including training, appraisal orders, distribution of funds for payment, processing of title work, certificates of existence and other various documents necessary for loan completion. Tracking maintenance is a necessary feature of loan responses and review.

As a Lending Assistant Manager, you will be responsible for holding weekly/monthly meetings with the Texas Lending Assistant Team and continually assessing and improving policies and procedures for accuracy and efficiency as well as finding solutions to better serve the Bank's Texas clients.

Additionally, the Lending Assistant Manager is expected to create and maintain a team environment by leading and motivating direct reports as well as the Texas banking teams they support. The Lending Assistant Manager will work in partnership with commercial banking executives to attract, onboard, and retain Lending Assistants in Texas as well as for conducting on-going coaching to improve individual and department performance. You will have authority to work with Human Resources to facilitate the progressive discipline process as needed. You will be responsible for managing your team's timecards, time-off requests, coverage, overflow support, pipeline management, transaction efficiency and timeliness, training course completion within due dates, and compliance with department policy.

You will regularly meet with associates across the Texas organization to strategize methods to close any gaps with any client servicing needs, training, tools, processes, and workflows.

Minimum Requirements: To be considered for this position, you must possess the following qualifications.

• Associates degree or equivalent combination of education and related work experience.
• 7+ years of experience providing specialty or commercial banking loan and deposit support.

• 2 years of leadership experience motivating and directing a team to achieve desired outcomes
• Strong Microsoft Office skills, including PowerPoint, Word, and Excel.

Desired Skills: Ideal candidates for this position should possess some or all of the following skills:

• Bachelor's degree or equivalent education and work experience
• 9+ years of experience in specialty or commercial banking loan and deposit operations support.
• Laser Pro and Fiserv experience preferred

• Knowledge of regulatory and compliance requirements specifically related to flood insurance
• Basic knowledge of loan documents and state and county lien filing

Skills and Abilities: Below is a general list of desired skills and abilities; this is not an exhaustive list.

• Thorough knowledge and understanding of regulatory and compliance issues affecting all aspects of the lending process, including TRID rules.
• Proficient in MS Office applications which include Outlook, Word, Excel, and PowerPoint.
• Ability to communicate effectively both verbally and in written form.
• Ability to work well as a team player and be flexible as to current urgencies.
• Demonstrated ability to use discretion, maintain confidentiality, tact, and diplomacy when dealing with clients and co-workers.
• Ability to manage multiple tasks simultaneously in a fast-paced environment and assist other teams as needed.
• Analytical, organizational, time management and problem-solving ability.
• Self-starter, who can work both independently and in a team environment while delivering within the confines of specific timelines.
• Initiative to lead projects and review procedures.
• Adapt quickly to change and thrive in a fast-paced environment.
• Familiarity of local financial marketplace.
• Ability to be objective and obtain all sides of every issue, make sound decisions, and display strong leadership skills.
• Ability to read and interpret loan documents, agency, investor and regulatory agency requirements.

Work Environment:

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly and locally. Our success is directly tied to the communities we serve.

It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:

• We are committed to our core value of meritocracy and supporting our associates in growing within their role
• Must be able to work additional hours to the extent necessary

• Sitting for extended periods of time (typically no longer than 8 hours).
• Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours).
• When completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.
• Must be able to travel as necessary.

Incentive and Benefits:

In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.