Sales Operations Manager

The Sales Operations Manager is responsible for ensuring the efficient execution and scalability of sales processes across the organization. This role oversees large account setup, contract integrity, acquisition onboarding, and sales team training, while maintaining adherence to internal policies and external regulations.

This position plays a critical role in supporting revenue growth by enabling the sales team with structured processes, accurate systems, and consistent onboarding practices.

ESSENTIAL JOB DUTIES:

• Oversee end-to-end sales processes, including account setup, deal structuring, and scheduling workflows.
• Ensure large and strategic accounts are properly configured and aligned with company standards.
• Partner with sales leadership to improve efficiency, accuracy, and scalability of sales operations
• Identify process gaps and implement solutions to streamline execution.
• Lead onboarding of newly acquired accounts, clients, or business units into internal systems and processes.
• Coordinate cross-functional integration efforts (Sales, Finance, Legal, Operations).
• Ensure data accuracy, contract alignment, and process standardization during onboarding.
• Develop and maintain onboarding playbooks and documentation.
• Ensure all FLS sales contracts, agreements, and documentation meet company policies and regulatory requirements.
• Review and validate deal structures for accuracy.
• Partner with legal and finance teams to mitigate risk and enforce standards.
• Develop and deliver training programs for new and existing sales team members.
• Drive adoption of sales processes, tools, and best practices.
• Create documentation, SOPs, and training materials to support consistent execution.
• Act as a subject matter expert on sales systems, and workflows.
• Track key operational metrics.
• Provide reporting and insights to sales leadership on process adherence and performance
• Recommend improvements based on data analysis.
• Additional duties as assigned.

Qualifications

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High school diploma or equivalent required.
• Bachelor's degree in business, Finance, or related field (or equivalent experience).

Experience & Skills

• Minimum 5 years of experience in sales operations, or sales enablement.
• Strong understanding of sales processes, contract management, and CRM systems.
• Experience with acquisition or client onboarding preferred.
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication and cross-functional collaboration abilities.

Key Competencies

• Process-driven with strong attention to detail.
• Ability to manage multiple priorities and complex workflows.
• Strong leadership and training capabilities.
• High level of integrity and accountability.
• Continuous improvement mindset.

Systems & Software

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Experience with safety management systems or reporting platforms is preferred.

Other Requirements

• Valid driver's license with an acceptable driving record required.
• Ability to travel regularly to branch offices and jobsite locations.
• Ability to comply with company drug and alcohol policies and customer-specific site requirements.
• Frequent travel, required, up to 50%.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

Reasonable accommodation may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, reach above and below shoulders, stoop, and twist.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employees will frequently be required to travel. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.

While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

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