New 
IT Support Specialist II
 Networking Technologies + Support | |
dental insurance, life insurance, vision insurance, paid time off, 401(k), employee discount
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 United States, Virginia, Midlothian | |
| 14421 Justice Road (Show on map) | |
 May 07, 2026 | |
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Join a Team That Powers Innovation
At Networking Technologies and Support, Inc. (NTS), we've been delivering trusted IT solutions since 1997. Headquartered in Midlothian, VA, we offer a dynamic range of services-from network integration, managed IT, cybersecurity, and infrastructure support to web development, design, SEO, and more.
We're proud to employ over 140 full-time professionals, most of whom are network and field engineers. But what truly sets us apart is our people-first culture. At NTS, you'll find a collaborative, inclusive environment where your ideas matter, your growth is supported, and your work makes a real impact.
Role summary
Intermediate support role with greater independence, improved troubleshooting capability, and broader exposure to systems, infrastructure, and operational support functions.
Primary characteristics
Can handle common issues with less oversightDemonstrates stronger judgment and diagnostic abilityContributes beyond intake into resolution and low-risk technical executionServes as the bridge between front-line support and administrative tracks
Core responsibilities
Independently resolve a broader range of user and endpoint issuesPerform basic Active Directory, Microsoft 365, and access administration tasksAssist with workstation, server, and infrastructure support activitiesParticipate in backup checks, patch validation, and system monitoring follow-upEscalate issues with stronger diagnostics and technical contextMaintain documentation and support operational consistency across the POD
Expected focus
Independent support executionBetter diagnosticsLow-risk administrative tasks
Operational reliability
Location: Midlothian, VA
Benefits:
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