New

Process Improvement Analyst

TEKsystems
$35.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Colorado Springs
May 13, 2026
Process Improvement Analyst (ContracttoHire) Location: Colorado Springs, CO (Hybrid - 3 days onsite, nonnegotiable) Client: El Paso County Duration: 6month ContracttoHire Pay Rate: $35-$40/hr (W2) Conversion Salary: $75,000-$84,000 (nonnegotiable) Key Responsibilities Process Improvement & Continuous Improvement * Partner with County agencies and departments to assess currentstate processes and identify improvement opportunities * Apply Lean transactional process improvement methodologies and the Seven Quality Tools * Plan, organize, and facilitate process improvement activities including: * Process mapping * Workshops and trainings * Rapid improvement events * Develop and deliver training curriculum; coach and mentor leaders and employees * Analyze data, trends, and root causes to recommend actionable solutions * Prepare reports summarizing findings, methodologies, and recommended improvements * Support implementation and followup to ensure intended outcomes are achieved Operational Excellence & Service Design * Colead Operational Excellence initiatives for a publicsector portfolio, partnering with executive sponsors and department leaders to identify, prioritize, and deliver highimpact improvements * Lead Customer Journey Mapping (CJM) workshops for County Records (CORA/DHS) and IT Service Requests using a Gartnerbased framework to: * Surface pain points * Reduce reliance on tribal knowledge * Improve service transparency for citizens and employees * Support ITIL / ITSM maturity assessments, including Incident, Problem, and Change Management, helping shape roadmaps from legacy practices toward a governed ITSM operating model * Advocate for and support Problem Management capabilities independent of tool selection, leveraging incident trend analysis, dashboards, rootcause analysis, and correctiveaction pipelines * Advise on workflow automation opportunities (e.g., Power Automate, API integrations), emphasizing endtoend process mapping before automation to avoid "automating a broken process" * Design and deliver Lean Six Sigma / DMAIC training, using interactive simulations to build continuousimprovement capability and establish an operating cadence across departments Why This Matters * Opportunity to influence how services are delivered to citizens and County employees * High visibility with executive leadership and crossfunctional partners * Handson role driving measurable efficiency, service quality, and transparency We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health & Dependent Care Spending Accounts (HSA & DCFSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract to Hire position based out of Colorado Springs, CO. Pay and BenefitsThe pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Colorado Springs,CO. Application DeadlineThis position is anticipated to close on May 14, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.