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Manager of Digital Channels and Payments

First National Bank
United States, Pennsylvania, Pittsburgh
May 21, 2026
Primary Office Location:626 Washington Place. Pittsburgh, Pennsylvania. 15219. Join our team. Make a difference - for us and for your future. Position Title: Manager of Digital Channels and Payments Business Unit: Retail Operations Reports To: Director of Digital Channels and Payments Position Overview: This position is primarily responsible for managing the development and implementation of digital channels and payments strategies for the Bank including online banking, mobile banking, online bill paying and debit card services. The incumbent oversees all aspects of product management including analyzing existing product performance and developing/improving product offerings to meet market demand while enhancing our competitive advantage and profitability and manages product managers/product analysts who assist in the development of the Bank's digital channels and payments capabilities. Primary Responsibilities: Drives business and financial results through the selection, design, development and promotion of new and existing digital experiences. Manages the development, production, roll-out or promotion of digital experiences. Directs efforts to increase the penetration and usage of digital banking channels to attract new customers and retain existing clients. Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Defines and prioritizes recommendations. Develops business case, business plan and roll-out of experiences. Procures new vendors, negotiates and administers contracts for the provision of services and products to support the digital banking strategy. Partners with key stakeholders including sales, marketing and other internal service partners as well as external stakeholders to ensure digital experiences help meet their strategic goals. Provides direction, goals, and monitors progress for Product Analysts under management. Helps to develop a strong team supporting Digital Channels and Payments by providing guidance and mentorship of staff. Complies with current and new regulations by staying abreast on all relevant regulations related to electronic banking. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Education: BA or BS Minimum Years Experience: 10 Special Skills: Excellent project management skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to use a personal computer and job-related software MS Word - Intermediate Level MS Excel - Intermediate Level MS PowerPoint - Intermediate Level Experience in a similar position. In-depth knowledge of digital channels, payments, banking practices and regulations requiring legal compliance. Special Licenses and Certificates: N/A Physical Requirements: N/A Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.