Fleet Support Engineering

Shift: Sunday through Thursday, 8:00 AM - 6:00 PM

Travel Required: 10 - 25%

Our client is at the forefront of revolutionizing transportation through advanced autonomous technology, creating innovative solutions that are shaping the future of mobility. As a key partner, Aquent is seeking exceptional talent to join their dynamic team, contributing to a mission that prioritizes safety, efficiency, and groundbreaking engineering. This is an opportunity to make a tangible impact on cutting-edge systems that will redefine how the world moves.

**Impact the Future of Autonomous Fleets as a Fleet Support Engineer**

Are you a technical expert with a passion for operational excellence and a knack for solving complex problems? In this pivotal role, you will be instrumental in ensuring the seamless operational uptime of our client's advanced fleet. You will dive deep into the heart of their vehicle development, providing real-time support, meticulously dissecting issues, and driving continuous improvement for critical perception systems. Your contributions will directly enhance the reliability and performance of groundbreaking autonomous technology, playing a vital part in bringing safe and efficient mobility solutions to the world.

**What You'll Do:**

* Serve as the primary point of contact for real-time escalations related to perception system issues within the fleet.

* Conduct in-depth root cause analysis through comprehensive log review to identify and resolve fleet issues.

* Develop, update, and maintain a comprehensive troubleshooting guide for technicians, incorporating newly diagnosed faults and their resolutions.

* Perform hardware bring-up and validation procedures for new perception components.

* Design and implement diagnostic procedures to streamline future troubleshooting processes, with a focus on perception system calibration and data integrity.

* Conduct historical review of vehicle/fleet data, including perception system data, identifying trends and issues.

* Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities.

* Develop and implement effective countermeasures across the fleet to prevent recurring issues.

* Define and capture essential data points to validate issue resolution and measure the effectiveness of implemented solutions.

* Engage in cross-functional collaboration to drive continuous improvement in vehicle performance and reliability.

* Be available for overtime as needed, with advanced notice provided.

* Be willing to travel occasionally to support various operational locations.

**What You'll Bring:**

**Must-Have Qualifications:**

* Minimum 6 years of relevant experience in transportation, aerospace, or autonomous vehicle sectors, with a specific focus on perception systems and sensors.

* Bachelor's degree in Electrical Engineering or Computer Engineering.

* Deep experience with network protocol debugging, specifically strong in at least one of the following layers (with a willingness to be trained on the other):

• CAN Layer & Unified Diagnostic Services (UDS) troubleshooting.
• High-Speed Automotive Ethernet networks.

* Strong experience working in a Linux terminal to analyze logs, combined with the communication skills to direct floor technicians.

* Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and how to safely troubleshoot these systems.

* Strong understanding of hardware and software systems architecture and communications to support operations.

* Embraces a holistic problem-solving approach, identifying issues with high-level vehicle functions and driving specific resolutions into single components.

* Ability to comprehend schematics, electrical diagrams, connector end views, and pinouts.

**Nice-to-Have Qualifications:**

* Experience with electric vehicle technology.

* Experience with remotely supporting vehicle troubleshooting.

* Knowledge of vehicle systems and diagnostics tools.

* Experience with Linux & Python-based programming systems for fleet-level data processing.

* Experience with software that interfaces with hardware.

* Familiarity with networking, TCP, and socket programming.

**About Aquent Talent**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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