Senior Specialist- FCRA Client Resolution

Location:

This is a hybrid position; following successful completion of required training, the role offers work-from-home flexibility with a mandatory in-office presence two days a week.

Typical schedule is Monday through Friday 8AM to 5PM.

Position Summary

The senior specialist, Client Resolution - Credit Bureau & FCRA is responsible for reviewing, investigating, and resolving credit bureau reporting disputes in accordance with the Fair Credit Reporting Act (FCRA) and related regulatory requirements. Disputes may be received directly or indirectly from clients, credit bureaus, the Small Business Financial Exchange (SBFE), or other internal and external channels.

This role conducts detailed research across multiple banking and accounting systems to determine reporting accuracy, documents findings, and provides responses to the client's disputes in writing. While not client-facing, the position plays critical role in delivering accurate client communication and partners closely with internal teams such as Executive Client Relations, Legal, and Compliance to resolve escalated or complex credit reporting issues.

Essential Job Function

• Review and investigate consumer and small business credit reporting disputes to determine accuracy and compliance with FCRA requirements.
• Perform in-depth research using multiple internal systems, accounting platforms, and supporting documentation.
• Analyze disputes details, payment history, account activity, and reporting timelines to reach well-supported conclusions.
• Prepare clear, accurate, and timely written responses outlining investigation results and resolution actions.
• Submit dispute responses and make correction updates through designated systems and portals.
• Ensure all work meets regulatory timelines, quality standards, and documentation requirements.

Required Qualifications

• Undergraduate degree or equivalent work experience
• Strong attention to detail with the ability to identify discrepancies in complex data
• Proficiency navigating multiple systems and reconciling information across platforms
• Strong written communication skills
• Ability to manage multiple disputes while meeting strict regulatory deadlines

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.