Client Support - Associate

Title: Client Support - Associate
Location: Cookeville TN 38506 [Onsite]
Duration: 3 months Contract-to-Hire

Position Overview
Job Description
The IT Specialist serves as a frontline technical support resource for corporate infrastructure and enterprise applications. This role provides hands-on and remote technical support to internal customers while ensuring compliance with corporate policies, security standards, and IT best practices. The IT Specialist partners closely with operations, Shared Services, and vendor teams to maintain reliable, secure, and efficient technology services across office and distribution center environments. Success in this role requires strong customer service, clear communication, disciplined documentation, and the ability to prioritize and coordinate work across multiple stakeholders and locations.

Essential Duties And Responsibilities
Core responsibilities account for significant portions of time and include, but are not limited to:
* Analyze, resolve, document, and communicate outcomes for assigned incidents and service requests using the approved ITSM tool and intake channels.
* Provide timely and professional technical support for end users, escalating unresolved issues to appropriate internal teams while maintaining ownership and communication.
* Install, configure, maintain, and troubleshoot end-user hardware and software both on-site and remotely in accordance with Client standards and security policies.
* Support audio/visual, conferencing, and computing needs for meetings at assigned locations.
* Assist with the planning, deployment, testing, installation, training, onboarding, and documentation of technical solutions.
* Manage technology lifecycle activities related to employee events including new hires, terminations, transfers, equipment refreshes, and access changes.
* Partner with Distribution Center Operations teams during peak shipping hours to support technical equipment needs such as printer maintenance, returns (RMA), and repairs.
* Track and manage IT asset inventory, including spare parts and equipment stock levels.
* Coordinate and oversee vendor repair and maintenance activities, ensuring work quality, functional validation, and proper documentation.
* Support change management processes and adhere to approved procedures for all technology modifications.
* Maintain clean, organized IT work areas and ensure all spaces are kept clear of clutter, obstructions, and potential safety hazards.
* Perform other duties as assigned by the manager.

Relationships
Internal:
* All internal end users (on-site and remote) across corporate offices and distribution centers
* IT Shared Services and application support teams
External:
* IT vendors and service providers supporting laptops, printers, alarms, badging systems, conferencing equipment, network devices, UPS, and display technologies

Work Environment
* On Site - Region Based
* Travel to multiple sites within the assigned region or bordering states as required
* Occasional after-hours or peak operational support may be required

Minimum Qualifications
* Minimum of 5 years of hands-on experience supporting enterprise IT technologies
* Demonstrated experience with:
o Windows desktop environments (configuration, deployment, and troubleshooting)
o PC hardware installation, configuration, and repair
o General troubleshooting of desktops and peripherals
o Mobile devices (iOS, Android smartphones, tablets)
o MS Office applications
o Ability to travel locally (approximately 5%)

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.