Supervisor - Splendido's

Founded in 1960, Loews Hotels &Co operatesiconichotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have.Whether your next career chapter involves making memories for guests or supporting ourproperties inourCorporateOffice, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creatinga Team Member experiencewhere you belong no matter what race, color, religion, sex, sexualorientation, genderidentity, national origin,veteranor disability statusthat makesyou, youisa daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts,perksand more

• Many of our Leadership positions are bonus eligible

What We're Looking For:

As a Food and Beverage Supervisor,you'lllead a dynamic team to deliver exceptional guest experiences across our dining and beverage outlets. From supervising staff andmaintainingquality standards toassistingwith training, scheduling, and inventory,you'llensure smooth and efficient operations.

Who You Are:

• Lead and motivate a diverse team to ensure smooth operations.

• Focus on delivering exceptional guest experiences and resolving issues promptly.

• Maintainhigh standardsinservice, presentation, and operations.

• Communicate effectively with staff and guests to ensure clarity and satisfaction.

• Adapt quickly and solve problems in a fast-paced environment.

• Passionate about hospitality and thrive in a fast-paced, team-driven environment

What You Will Do:

• Oversee daily operations of assigned food and beverage outlets or shifts to ensure efficiency.

• Monitor service quality, food presentation, and guest satisfaction to upholdhigh standards.

• Coordinate with kitchen staff to ensuretimelyandaccuratefood preparation and delivery.

• Assistwith planning and managingspecial events, banquets, and private functions.

• Greet guests, address inquiries, and resolve complaints promptly and professionally.

• Gather and analyze guest feedback to suggest improvements and enhance experiences.

• Supervise, schedule, and delegate tasks to service staff, ensuring balanced workloads.

• Conduct pre-shift meetings to communicate priorities, updates, and promotions.

• Support recruitment, onboarding, and training of new team members.

• Provide ongoing coaching and feedback tomaintainservice excellence.

• Monitor inventory and stock levels, coordinating purchases to meet operational needs.

• Track sales, control waste, and implementportioncontrol tooptimizeprofitability.

• Ensure compliance with health, safety, and hygiene regulations across all operations.

• Other duties as assigned.

Your Experience Includes:

• Food and Beverage Restaurant Experience is required

• One to two years of lead or supervisor restaurant experience preferred.

• Liquor and beverage knowledge preferred.

• Knowledge of Microsoft Office preferred.

• Proven experience working in high-volume Food and Beverage operations preferred.

• Strong organizational skills.

• Excellent guest service skills.

• Must be able to withstand outdoor elements for long periods of time

• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Who You'll Supervise:

• Servers

• Buspersons

• Food Runners

• Bartenders