Technology Support Tech

Join the Ramily!

Winston-Salem State University ( WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education ( ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina-known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

Winston-Salem State University is seeking a Technology Support Technician to join the team in the O'Kelly Library! .This position provides assistance to the library and university patrons with technology during evening hours. This includes maintaining study and meeting room technology and assisting OIT in maintaining library computers, printers, and scanners. The position works with students, faculty, staff, and community members. The position schedule is Sunday-Thursday, 1:00pm-10:00pm. The library's hours do change during the summer and during other campus breaks, so the scheduled times may also shift during those breaks. This position serves as the main liaison point between the library and Office of Information Technology.

Responsibilities of the Technology Support Technician include:

The Library supports and enhances all Winston-Salem State University programs through its relevant, diverse, and current local collection and through resources beyond the library via interlibrary loan and various electronic services. Information requirements of distant users are met. The staff instructs and assists users with all aspects of library services to foster and instill life-long learning. A readily accessible computerized index is maintained of all library holdings and other appropriate records. Sufficient auxiliary services and equipment are maintained at all times to respond to user needs. The staff strives to preserve resources and provide for archiving of university records and related documents.

O'Kelly Library, Room 114

Graduation from high school and one year of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year for year for the required experience

Associate or Bachelor's degree in Computer Science

Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.

Provide assistance to library patrons with library hardware and educational software during evening service hours .

Maintain statistical data for the services provided; make monthly reports to the appropriate persons

Check all meeting rooms to ensure that equipment has been turned off and laptops have been returned to their charging stations.

Assist patrons with media assignments; using the LCD panels problems Movie maker and other media production software during evening service hours.

Assist patrons with downloading/copying information from electronic resources; or e-mailing files to themselves.

Assist with keeping computer hardware operational during evening and week-end service hours

Assist with inspecting laptops and recharging the batteries.

Instruct users on how to use new or upgraded computer applications and hardware.

Maintain an inventory of public laptops and accessories. Produce timely reports on the inventory that is availalble

Maintain the print management system throughout the building. Ensure that the printers are functioning effectively; Assist with providing the needed supplies and service to the Xerox machine

Help media staff maintain the collection, clean and repair DVDs; inspect and rewind video tapes as needed.