Order Entry Rep (2 openings)

1. Order Processing & Order Management

• Accurately enter, validate, and process customer purchase orders, air freight orders, sample orders, direct shipments, and specialized order types.
• Manage order modifications including cancellations, quantity changes, shipping updates, date revisions, and purchase order corrections.
• Monitor order status throughout the fulfillment lifecycle to support on-time shipment and customer satisfaction.

1. Shared Mailbox Management

• Manage and prioritize workload within shared mailboxes, including order intake, customer inquiries, escalation routing, and internal communications.
• Ensure timely response to customer and internal requests while maintaining service level expectations.

• Education: High School Diploma or equivalent
• Experience: Prior Order Entry experience required
• Skills: Excellent communication, ability to multitask, problem solving & computer proficiency

• Office-based
• Monday-Friday - Shifts may have varied start times 8am-930am

• Order Management and Processing
• Customer Service and communication
• Shared Mailbox Administration
• Pricing & Discount Administration
• Problem Resolution and Escalation Management
• Cross-Functional Collaboration
• Process Compliance and Audit Readiness
• Time Management and Prioritization
• Attention to Detail and Accuracy
• ERP/System Navigation
• Continuous Improvement and Process Optimization

• Experience in order entry, customer service, order management, supply chain support, or related administrative operations.
• Working knowledge of ERP/order management systems, EDI platforms, Salesforce or other case management tools, and MS Office applications.
• Ability to accurately review purchase orders, pricing, customer account information, shipping requirements, and order documentation.
• Strong written and verbal communication skills with the ability to work effectively with internal teams, customers, and external suppliers.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining accuracy, professionalism, and follow-through.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.