Expert Change Management Consultant

Requisition ID# 173550

Job Category: Human Resources

Job Level: Individual Contributor

Business Unit: Technology & Security

Work Type: Hybrid

Job Location: Oakland

Department Summary

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

The Expert Change Management Consultant will lead enterprise change management initiatives that support technology, business processes, and organizational transformation. You will be responsible for driving adoption, minimizing disruption, strengthening governance, and ensuring that changes are planned, communicated, tested, approved, implemented, and sustained effectively across the organization.

You will partner with business leaders, technology teams, project managers, release managers, compliance teams, internal audit, SOX auditors, and control owners to ensure change initiatives meet business objectives while maintaining operational stability, audit readiness, and regulatory compliance.

This position is hybrid, working from your remote office and the Oakland General Office one day per week on average or based on business needs or company requirements.

• Develop and execute comprehensive change management strategies, plans, and roadmaps that support successful adoption of new systems, processes, policies, and organizational changes.
• Conduct stakeholder assessments, change impact analyses, readiness assessments, and risk evaluations to identify adoption barriers, operational dependencies, and mitigation actions.
• Create and manage communication plans, engagement materials, leadership briefings, training plans, and adoption support resources for impacted stakeholders.
• Partner with program and project teams to integrate change management activities into project plans, release schedules, implementation timelines, and operational readiness checkpoints.
• Coach sponsors, leaders, managers, and change champions on their roles in supporting adoption, managing resistance, and reinforcing sustainable behavior change.
• Define success metrics, monitor adoption progress, gather feedback, and recommend corrective actions to improve change effectiveness and business outcomes.

Release Management Responsibilities

• Support release planning and governance by coordinating with product, technology, operations, quality assurance, security, and business stakeholders.
• Ensure release activities follow approved change control processes, including documented scope, impact assessment, approvals, testing evidence, deployment plans, backout plans, and post-implementation validation.
• Facilitate release readiness reviews, go/no-go decision meetings, implementation checkpoints, and post-release retrospectives.
• Track release risks, issues, dependencies, and decisions to ensure timely escalation and resolution.
• Partner with technical teams to confirm that changes are appropriately tested, validated, communicated, and implemented within approved release windows.
• Maintain clear release documentation, decision logs, communication records, and audit trails to support operational transparency and compliance requirements.

Compliance, Internal Audit, and SOX Audit Responsibilities

• Partner with internal audit, SOX audit, IT compliance, risk management, and control owners to ensure change management and release management processes align with internal control requirements.
• Support SOX-relevant change controls for systems and processes that impact financial reporting, including authorization, segregation of duties, testing, approval, implementation, and evidence retention.
• Prepare, organize, and maintain audit-ready documentation, including change requests, approvals, testing results, deployment evidence, access approvals, emergency change documentation, and post-implementation review records.
• Participate in internal audit and SOX walkthroughs by explaining process flows, control design, control execution, evidence requirements, and remediation plans.
• Identify control gaps, process weaknesses, documentation issues, and audit findings related to change and release activities; partner with stakeholders to define and track remediation actions.
• Ensure emergency changes follow defined procedures, including business justification, retrospective approval, testing validation, and complete audit trail documentation.
• Promote continuous improvement by recommending process enhancements, automation opportunities, standardized templates, and governance practices that reduce audit risk and improve control effectiveness.

Qualifications

Minimum:

• Bachelor's Degree in job-related discipline or equivalent work experience
• 8 years of change management experience, to include release management, technology transformation, business process improvement, or compliance, on large scale change projects including large technology deployments
• Experience coaching, mentoring, and training others.

Desired:

• Demonstrated experience leading complex enterprise change initiatives across cross-functional business and technology teams.
• Strong understanding of change management methodologies, stakeholder engagement, communications planning, training strategy, and adoption measurement.
• Experience with release management governance, change control processes, implementation readiness, deployment coordination, and post-release validation.
• Working knowledge of internal controls, IT general controls, SOX compliance, audit evidence requirements, and control remediation practices.
• Excellent communication, facilitation, documentation, analytical, and executive presentation skills.
• Experience supporting enterprise applications, data platforms, ERP systems, financial systems, or other SOX-relevant technology environments.
• Experience working with internal audit teams, external auditors, compliance teams, and technology control owners.

• Familiarity with Agile, SDLC, DevOps, service management, and release governance practices.
• Experience developing standardized templates, process documentation, control narratives, dashboards, metrics, and executive-level reporting.

Compensation

PG&E provides the salary range that the company in good faith believes it might pay for this position at the time of thejob posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will bebased on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience,market value, geographic location, and internal equity.Although we estimatethe successful candidate hiredinto this rolewill beplaced between the entry point and the middle of the range, the decisionwill be made on a case-by-casebasis related tothese factors.This job is also eligible to participate inPG&E's discretionary incentive compensation programs.

A reasonable salary range is:

• Bay Area Minimum: $122,000.00
• Bay Area Midpoint: $158,000.00
• Bay Area Maximum: $194,000.00