Senior Applications/System Analyst

TISTA Science and Technology is seeking a Senior Applications/System Analyst to join our growing team.

At TISTA, you'll do meaningful, mission driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We're proud to serve and hire Veterans, and we put people first in everything we do.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Professional development reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

• Design, develop, and maintain enterprise SharePoint Online sites.
• Create modern communication and team sites supporting organizational collaboration.
• Design intuitive page layouts and site navigation.
• Establish governance standards for site architecture and information management.
• Ensure SharePoint environments remain secure, scalable, and compliant.
• Monitor platform health and recommend improvements.
• Design and implement automated business workflows using Microsoft Power Platform.
• Develop Power Automate flows to streamline manual business processes.
• Create PowerApps solutions supporting business operations.
• Develop Power BI dashboards to improve operational visibility.
• Utilize Power Virtual Agent to enhance customer self-service capabilities.
• Evaluate business processes for automation opportunities.
• Meet with customers to understand business objectives and operational challenges.
• Gather and document business, functional, and technical requirements.
• Develop solution recommendations aligned with enterprise standards.
• Produce functional specifications and process documentation.
• Validate proposed solutions with stakeholders before implementation.
• Develop enterprise content management strategies.
• Ensure SharePoint content remains accurate, current, and relevant.
• Create governance processes for document lifecycle management.
• Improve searchability and information architecture.
• Recommend content organization standards across business units.
• Respond to enterprise-wide technical inquiries.
• Provide Tier II and Tier III SharePoint support.
• Troubleshoot site configuration and permission issues.
• Assist customers in selecting the most appropriate SharePoint solution.
• Deliver exceptional customer service throughout issue resolution.
• Create knowledge articles addressing recurring customer issues.
• Develop reusable solution documentation.
• Maintain standard operating procedures.
• Build self-service documentation that reduces recurring support requests.
• Develop test plans for SharePoint and Power Platform solutions.
• Validate workflow automation prior to production deployment.
• Perform functional and regression testing.
• Document testing results and implementation recommendations.
• Manage ServiceNow incidents and service requests.
• Document issue resolution activities.
• Maintain SLA compliance.
• Escalate complex issues appropriately.
• Track work items through completion.
• Partner closely with: Business Owners, Product Owners, Enterprise Architects, Microsoft 365 Administrators, Developers, Information Security, Project Managers and Service Desk Teams.

• Experience in ServiceNow (or equivalent ITSM platform).
• Experience in Incident Management.
• Experience in Knowledge Management.
• Experience with Basic web technologies.
• Experience with HTML/CSS/JavaScript fundamentals.
• Experience in Low-code/no-code development Basic scripting and coding skills.

Education:

• Bachelor's Degree in Computer Science, Engineering, Math, or equivalent PLUS 5 Years of experience.
• Eight (8) years of additional relevant experience may be substituted for education.

Clearance:

• The ability to pass a Tier 2/Moderate Background Investigation.

Location:

• Remote, USA.
• Monday - Friday (8:00 AM - 4:30 PM CST).

Pay Range:

• The pay for this position ranges from $52,730 to $65,500.
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/