Account Manager

For more than a decade, Vasion has been helping companies simplify their print infrastructure, automate business processes, and integrate their technology in a more secure environment. Our mission, to make digital transformation attainable for everyone, drives a culture of innovation and exploration. We have one simple goal: help organizations simplify processes through automation and integration.

So we created simple, cost-effective, and easy-to-implement digital tools that work together, removing bottlenecks and improving efficiency. And we're always on the lookout for new people who can help us innovate, grow, and reach our goal.

Account Managers own Net Revenue Retention across their book, combining strong customer relationships with a proactive approach to growing accounts from within. As an Account Manager you will regularly connect with customers as well as partner with Partner Sales Managers and our Support teams to better understand the needs and vision of your customers. You will be directly responsible for guiding them to take full advantage of our product offerings. You will work closely with your Manager, Sales, Marketing and Support teams to communicate your customer's needs and vision internally and to collaboratively ensure your customers are receiving a world-class experience.

Your goal should be to become a trusted advisor for your customers throughout their digital transformation journey, with success measured on NRR, with an emphasis on expansion.

• Develop a deep understanding of each client's goals, needs, and pain points to effectively identify and propose solutions that align with their objectives.
• Own Net Revenue Retention across your account base, with a minimum expectation of 10% growth year on year. This is a farming role focused on deepening and expanding existing relationships, not a caretaker function.
• Build and maintain strong relationships with existing clients, acting as their main point of contact for all inquiries and support needs.
• Maintain a regular cadence of customer meetings to keep satisfaction high and to identify and close add-on and upsell opportunities, while achieving or exceeding monthly targets for these opportunities.
• Renewals are handled by our offshore team as a transactional process, but retention remains critical to your NRR number. Work closely with this team on any at risk accounts and use the renewal moment as a trigger point to surface further add-on and upsell opportunity.
• Utilize CRM systems to track and manage sales activities, maintain accurate customer records, and report territory progress to management regularly. Proactively build out new contacts across a range of personas within each account to widen our footprint across the full ICP, not just print stakeholders.
• Build genuine competency in delivering Vasion's IPA (Intelligent Process Automation) pitch, developing the insight to educate customers on the art of the possible and lead them to new opportunities rather than waiting to be led.
• Collaborate with Product Management, Product Support, and Marketing teams to ensure a world-class customer experience.
• Execute a territory plan focused on high ARR accounts and those with significant growth potential, applying a MEDDPICC approach to map buying cycles, decision criteria, decision process and economic buyer, alongside analysing customer budget cycles, procurement processes and resource needs.

• Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers.
• Experience growing revenue within existing accounts in software or technology solutions in Tech or SaaS related industries.
• A relationship-led, results-driven approach, with a passion for exceeding growth targets and deepening existing accounts.
• Highly self-motivated and able to work independently as well as collaboratively in a team environment.
• Strong business acumen and understanding of complex sales processes.
• Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
• Ability to work independently and manage a sales pipeline effectively.
• Working knowledge of sales software, tools, and processes.
• Experience of contract management and negotiation.
• A second language would be desirable but is not essential; English is sufficient for this role.
• Extraordinary attention to detail, analytic, and deductive reasoning skills.

• 4+ years of customer success or professional sales experience in Enterprise Software, SaaS related B2B sales, and/or a similar industry
• Ability to travel up to 10% of the time to meet with clients and attend industry events
• Experience using Salesforce CRM software
• Proven track record of meeting or exceeding challenging sales quotas

• Bachelor's degree in business or a related field
• Results-driven mindset, with a passion for exceeding goals and driving revenue growth
• Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers
• Highly self-motivated and able to work independently as well as collaboratively in a team environment
• Strong business acumen and understanding of complex sales processes
• Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences
• Ability to work independently and manage a sales pipeline effectively
• Working knowledge of sales software, tools, and processes
• Extraordinary attention to detail, analytic, and deductive reasoning skills

• Flexible work environment
• Vacation Bonus
• Flexible paid time off
• Paid parental leave
• Competitive pay
• A full suite of traditional benefits
• Training/Advancement opportunities
• 401k with company match and immediate vesting
• Financial wellness education
• Company-contributed HSA
• On-site perks include gym, pickleball, snacks & drinks, arcade, theater room, etc.

Vasion looks for people who will exemplify its four core values and are driven to become:

• Disruptive Visionaries: Our customers are the heroes, and our role is to be a guide on their journey, truly listening and identifying the needs and wants of our customers.
• Relationship Builders: We treat people as people, building strong relationships through empathy, compassion, and honest communication.
• Candor Seekers: Candid conversations are critical to achieving objectives, and we nurture a culture of caring personally and challenging directly.
• Action Owners: Every employee takes ownership of any failures and develops a plan to win, no matter their tenure or circumstance.

Visit https://www.vasion.com to learn more about Vasion.

Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics.