New

PIA P&C Support Specialist (Tier II)

Aleron
United States, New York, Rochester
Sep 26, 2026
Description Job Title: PIA P&C Support Specialist Location: Rochester, NY Employment Type: Temp (3 months) Industry: Business Process Outsourcing Compensation: $18.00/hr. Schedule: 40 hours/week About the Opportunity: We are seeking a customer-focused PIA P&C Support Specialist to provide advanced support for a broad portfolio of Property & Casualty insurance products. In this role, you'll serve as a trusted resource for clients, insurance carriers, and internal teams, helping resolve complex inquiries while ensuring an exceptional customer experience. Why You'll Love Working Here: Supportive, team-driven culture that values collaboration, transparency, and accountability. Opportunity to grow your career with a global workforce solutions leader serving multiple industries. People-first environment that encourages employees to bring their authentic selves to work. Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates. Why This Opportunity is Exciting: This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do: Provide advanced customer service and support for Property & Casualty insurance products, responding to client inquiries and resolving service-related issues. Investigate, research, and troubleshoot complex product, policy, and service questions while coordinating with internal teams and insurance carriers. Manage inbound and outbound client communications, ensuring accurate documentation of all interactions and activities. Maintain strong relationships with clients, carriers, and internal stakeholders to deliver outstanding customer experiences and effective issue resolution. Contribute to process improvements, stay current on industry and regulatory changes, and support special projects and training initiatives. Job Requirements What You'll Bring: High School Diploma or GED. 2+ years of experience in customer service or insurance. Additional Information: Upon offer of employment, the individual will be subject to a background check. After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy \| Acara Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply