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Please review the job profile below and apply today!
The Associate Manager, User Experience Research leads the UX Research practice across Meijer Technology. This role is accountable for establishing research strategy, growing and managing the research team, and ensuring customer and team membercentered insights directly inform technology, product, and service decisions.
The Associate Manager partners with Product, Design, Engineering, and Business leaders to plan and execute qualitative and quantitative research, lead service design activities, and measure experience impact across customerfacing and team memberfacing technologies.
Position will follow our hybrid schedule: Monday-Wednesday in office, Thursday-Friday remote. Occasional travel as needed.
Key Responsibilities Research Strategy & Practice Leadership
- Establish and lead the enterprise UX Research practice across Meijer Technology.
- Define research standards, frameworks, and ways of working to ensure consistency and quality across teams.
- Align research priorities to business objectives, technology roadmaps, and experience outcomes.
- Serve as a subjectmatter expert and advisor to Product and Technology leadership.
Research Planning & Execution
- Lead and oversee qualitative and quantitative research initiatives, including usability testing, interviews, surveys, ethnographic research, and analyticsinformed studies.
- Guide synthesis of research findings into clear insights, opportunities, and recommendations.
- Lead service design activities, including service blueprints, journey maps, and endtoend experience analysis.
- Ensure research is integrated throughout discovery, delivery, and optimization phases.
Measurement & Impact
- Define and track UX and experience metrics to measure research effectiveness and business impact.
- Partner with analytics and product teams to connect insights to outcomes such as adoption, satisfaction, efficiency, and experience quality.
- Communicate results through clear storytelling, executive readouts, and artifacts that support decisionmaking.
People Leadership & Team Growth
- Hire, coach, and manage UX Researchers.
- Set performance expectations, provide feedback, and support career development.
- Scale team capacity and capabilities to support multiple product and platform teams.
- Foster a culture of learning, collaboration, and customer advocacy.
CrossFunctional Collaboration
- Partner closely with UX Design, Product Management, Engineering, Data & Analytics, and Business stakeholders.
- Facilitate strategy sessions, research readouts, and workshops with crossfunctional teams.
- Advocate for customer and team membercentered decisionmaking across Meijer Technology.
Required Qualifications
- Bachelor's degree in HumanComputer Interaction, Psychology, Sociology, Anthropology, Design, or related field, or equivalent experience.
- 7+ years of experience in UX Research, Experience Strategy, or Service Design.
- Prior experience leading research initiatives across multiple teams or products.
- Demonstrated expertise in both qualitative and quantitative research methods.
- Experience managing and developing team members.
- Strong facilitation, communication, and stakeholderinfluencing skills.
Preferred Qualifications
- Experience building or scaling a UX Research practice in a large or complex organization.
- Experience supporting both customerfacing and internal (team member) technologies.
- Familiarity with service design methods and systemslevel thinking.
- Retail, digital commerce, or enterprise technology experience.
Supervisory Responsibility
- Directly manages UX Research team members.
Working Relationships
- Business and Technology Leadership
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Meijer
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Oct 14, 2026