IT Support Engineer

First Coast Security Solutions is seeking an IT Support Engineer to provide technical support and assist with the day-to-day technology needs of the organization. This position supports employees, troubleshoots technical issues, and helps maintain a reliable and secure IT environment. The ideal candidate is proactive, organized, and comfortable working with cloud-based technologies, including Microsoft 365.

Responsibilities

• Provide technical support to employees, troubleshoot hardware and software issues, and manage IT support requests.
• Support and administer Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Assist with user account management, permissions, and access controls through Microsoft Entra ID.
• Support employees onboarding and offboarding, including account provisioning, equipment setup, and system access.
• Diagnose and resolve issues involving computers, printers, network connectivity, and Windows operating systems.
• Troubleshoot business applications, connectivity issues, and Microsoft 365-related concerns.
• Assist with endpoint security, device compliance, and Microsoft Defender.
• Maintain accurate IT documentation, equipment inventory, and technical procedures.
• Identify opportunities to improve IT processes, system efficiency, and automation.
• Coordinate with internal teams and external vendors to resolve technical issues as needed.
• Perform other duties as assigned

Qualifications

• Must be a U.S. citizen
• Experience providing technical support in an IT help desk, desktop support, or similar environment.
• Working knowledge of Windows 10/11 operating systems and computer hardware.
• Experience supporting Microsoft 365 applications and cloud-based services.
• Familiarity with user account administration, access permissions, and troubleshooting.
• Ability to diagnose and resolve technical issues independently.
• Strong organizational skills with the ability to manage multiple priorities and support requests.
• Effective written and verbal communication skills with a customer-service-focused approach.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Previous experience administering Microsoft 365, SharePoint, Teams, and OneDrive.
• Familiarity with Microsoft Entra ID, Microsoft Intune, and Microsoft Defender.
• Experience with endpoint management, device deployment, and IT security practices.
• Knowledge of basic networking concepts and troubleshooting.
• Experience supporting cloud-based business applications.
• Relevant IT certifications, such as CompTIA A+, Network+, or Microsoft certifications.
• Experience identifying and implementing process improvements or automation solutions.

Working Conditions

• Position is based in Jacksonville, Florida office.
• Regular use of computers, technical equipment, and communication systems.
• May require extended periods of sitting, standing, or working at a computer.
• Occasional movement, setup, or troubleshooting of computer equipment and peripherals.
• May require lifting or moving IT equipment weighing up to 25 pounds.
• Must be able to respond to technical support needs and changing operational priorities.
• Occasional work outside normal business hours may be required to address system issues or support operational needs.