Career Connected Learning Support Specialist

Weekly Work Hours

Compensation Range

Hourly Rate

FLSA

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Are you passionate about helping students navigate educational opportunities that lead to meaningful careers? As a Career Connected Learning Support Specialist, you will play an important role in supporting innovative programs that bridge education, workforce readiness, and career pathways.

In this role, you will work closely with students, project managers, program leaders, and community partners to support the successful delivery of career-connected learning initiatives. You will help ensure students have access to the resources, guidance, and support needed to achieve their academic and career goals while contributing to programs that make a lasting impact on our communities.

• Support the day-to-day operations of Career Connected Learning programs and initiatives.
• Collaborate with project directors, managers, and cross-functional teams to coordinate multiple projects and priorities.
• Assist students throughout their educational journey, including providing guidance on admissions processes and program participation.
• Help promote Career Connected Learning opportunities and workforce-focused education programs, including WorkReadyU and other career pathway initiatives.
• Coordinate and implement program support activities that enhance student engagement and success.
• Gather, analyze, and compile program data, reports, and performance metrics to support continuous improvement efforts.
• Develop presentations, communications, and educational materials for students, stakeholders, and community partners.
• Identify opportunities for process improvements and recommend solutions that enhance program effectiveness and student outcomes.
• Support special projects and departmental initiatives aligned with organizational goals.
• Serve as a resource for students, partners, and stakeholders by providing responsive, high-quality customer service.

• Passion for supporting student success, workforce development, and career-connected learning opportunities.
• Understanding of the mission and value of community colleges and their role in transforming lives through education.
• Experience in project coordination, program support, customer service, or educational administration.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to analyze challenges, identify solutions, and contribute to continuous improvement efforts.
• Excellent communication and interpersonal skills with the ability to build positive relationships with students, colleagues, and external partners.
• Experience supporting process improvement, project planning, conflict resolution, or team collaboration initiatives.
• Ability to work independently while contributing effectively as part of a team.
• Knowledge of state and federal regulations and compliance requirements related to educational programs is preferred.
• Proficiency with technology and data systems used for reporting, communication, and student support.

Position Summary

The Career Connected Learning Support Specialist reports to various work units throughout the Career Connected organizational structure and will be expected to:
1. Contribute effectively to the accomplishment of the team or work unit goals, objectives and activities.
2. Collaborate with project directors and managers to manage multiple projects and duties simultaneously.

• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Assist students with completing Dallas College application paperwork.
• Experience and skill in process improvement, project planning, conflict resolution, team building and customer service.
• Ability to identify and address opportunities and challenges arising from Dallas College's current transition.
• Knowledge of Career Connected Learning programs and offerings including but not limited to the WorkReadyU program.
• Ability to analyze multi-layered problems and propose solutions.
• Knowledge of compliance with pertinent state and federal laws and regulations.
• Ability to work under pressure in a fast -paced environment.
• Ability to promote and support non-traditional educational programs.

Physical Requirements

Normal physical job functions are performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

• High School Diploma or equivalent with two (2) years of experience related experience in customer and support service environments.
• Two (2) years of experience working in a teams-based environment.
• Demonstrated understanding and commitment to working with various workgroups across Dallas College and with external customers.
• An official transcript will be required.
• Bilingual or multilingual preferred.

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities

• Supports project teams.
• Directs, plans, priorities and implements support initiatives and daily operations.
• Compiles reports and reviews performance outcomes.
• Develops presentations in areas of specialization and completes special projects as needed
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.