Director, Utility Field Services

The Director of Utility Field Services is a national role, responsible for the safe, consistent, and profitable execution of Shermco's Protection & Controls business. Reporting to the Vice President of Protection & Controls, this role sets direction for and leads day-to-day operations across multiple locations and converts business priorities into disciplined field execution.

The Director will lead General Managers, Area Managers, and their teams; drive safety, quality, productivity, utilization, forecasting, and customer service; and build the operating structure and workforce capability required to support profitable growth in relay protection, controls, testing, commissioning, and related substation services.

Travel is 50%. You can work remotely for this position but must live close to a major airport.

* Lead day-to-day P&C operations across multiple branches and service locations in the United States and Canada.

* Translate the Vice President's strategy, budget, and operating priorities into clear plans, accountabilities, and execution rhythms for branch and operations leaders.

* Provide direct leadership to General Managers and Area Managers, including hiring, onboarding, coaching, development, succession planning, and performance management.

* Own operating execution for safety, quality, labor utilization, productivity, project delivery, customer service, and financial performance.

* Monitor and act on key performance indicators, including labor hours, revenue, gross margin, utilization, backlog, forecast accuracy, and project performance.

* Lead the operating forecast and develop the annual budget, workforce, equipment, and capacity planning.

* Ensure appropriate staffing and resource deployment across locations, balancing customer commitments, technician capability, travel, backlog, and profitability.

* Drive compliance with Shermco safe work practices, field-audit expectations, near-miss reporting, corrective actions, and applicable regulatory requirements.

* Promote consistent work methods, technical quality, documentation, and accountability across P&C operations.

* Partner with technical leaders to maintain the qualified workforce, equipment, processes, and technical capability required for relay testing, protection and controls, commissioning, and related substation work.

* Support technician qualification, evaluator signoff, training, career progression, and leadership development programs.

* Maintain effective customer relationships, participate in account planning and major proposals, and resolve operational or service issues promptly.

* Coordinate with Business Development, Engineering, Safety, Finance, Human Resources, Fleet, Procurement, and other Shermco operating groups to align resources and execution.

* Identify and implement process, reporting, and technology improvements that increase visibility, scalability, productivity, and control.

* Support expansion into adjacent services and emerging markets, including apparatus testing and battery energy storage system testing and commissioning.

* Perform other duties as assigned.