Director of Internal Communications, Board Liaison & Events

General Summary of Position
The Director of Internal Communications, Board Liaison & Events leads the strategic planning and execution of internal communication efforts that inform, engage, and align MedStar National Rehabilitation Network associates with organizational goals and values. This role also oversees all internal and community-facing events such as employee recognition programs ie. (MNRH Barbecue, Birthday and EE, Awards, Rehab Week, LOS and Holiday Hoopla), engagement initiatives, and open houses, to strengthen associate connection and organizational culture. Serving as a key liaison between leadership and staff, the Director fosters transparency, collaboration, and a sense of pride across the Network. Serves as a liaison to and cultivates productive working relationships with the Board and Board Committees, leaders and associates, Medical Staff, and MedStar Health.

Primary Duties and Responsibilities

• Develops and executes an annual internal communications plan that meets the internal communication objectives of the MedStar Rehabilitation Network strategic and operating plans.
• Serves as a strategic leader in communications for senior leadership (to include the president, chief nursing officer, chief medical officer, or avp support services, as required), providing advice and counsel on issues related to internal audiences and recommendations for outreach efforts. Write speeches/communications for the senior team, as needed.
• Provides strategic counsel to executive and senior leadership on the development and delivery of internal communication initiatives including Town Hall meetings, Starport, leadership retreats, and other key management forums.
• Engages key stakeholders for MedStar Health, Leadership MedStar National Rehabilitation Hospital, the Board of Directors, and within the community to organize and implement events related to these and other partners, including responsibility for arranging all event logistics.
• Monitors industry trends and research in fields of internal communications and technology and recommends appropriately to support MNRN internal communications program.
• Coordinates organizational communication programs in conjunction with appropriate departments (e.g. Facilities, Security, Human Resources) and serves as a consultant to other departments and on strategic committees as time permits.
• Reviews materials/programming for internal audiences developed by other hospital departments prior to dissemination.
• Serves as a liaison to and cultivates productive working relationships with the Board and Board Committees, leaders and associates, Medical Staff, and MedStar Health.
• Oversees the coordination and management of committees supporting recognition events and programs including Quarterly Forums, Annual Service Awards, Team Member Recognition (Hero Awards), employee barbecues, recognition month activities, and Board events. Maintains overall accountability for the planning, coordination, execution, and successful outcomes of these events and initiatives.
• Responsible for creating executive-level quarterly reporting for the MNRN Board of Directors, ensuring clarity, conciseness and focus on the most critical and timely information that informs decision making.
• Analyzing operational data and delivering meaningful insights that align with the Board's strategic goals. Providing analysis and reporting to Board Committees and for ad-hoc requests by Board members by directing and leveraging network-wide resources. Directing and managing all MNRN Board Governance activities and ensuring alignment with System governance cadence.
• Responsible for creating reports for Administration, presenting analysis of key strategic, tactical, and operational initiatives and topics.
• Responsible for aggregating goals tracking and reporting - create and manage goals and initiatives reporting mechanism; manage goals/initiatives to completion by identifying and removing potential obstacles to execution and triaging issues.
• Responsible for monthly/quarterly MNRN operational data and metrics reporting and analysis using both new Tableau initiatives: RIC Program outcome data and Rehab Admissions Dashboards.
• Identifying key trends provide analysis on operational performance versus monthly and annual targets. Surface potential issues that are adversely impacting operations and can impact MNRN financial performance.

Minimal Qualifications
Education

• Bachelor's degree Communications, Marketing, Business, or related field required
• Master's degree Communications, Marketing, Business, or related field preferred

Experience

• 5-7 years Leadership experience in Marketing, Internal Communications, or Healthcare preferred
• 1-2 years Events Planning preferred

Knowledge Skills and Abilities

• Exceptional written, verbal Communication
• Event Planning Project Management
• Relationship building and stakeholder collaboration