Sr Salesforce Field Service Analyst

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

Key Responsibilities:

• Provide day-to-day support for Salesforce Field Service (FSL), including troubleshooting issues related to work orders, service appointments, and scheduling
• Support and troubleshoot the Salesforce Field Service mobile application
• Manage and resolve production incidents, including prioritization, root cause analysis, and timely resolution
• Configure and maintain FSL components, including but limited to, service territories, work types, work orders, service appointments, maintenance plans, service resources, scheduling policies, and optimization settings
• Monitor system performance and identify opportunities to improve scheduling, automation, and data quality
• Implement configuration changes using Salesforce tools such as Flows, validation rules, fields, and page layouts
• Support and maintain field service processes, ensuring alignment with business requirements
• Investigate and resolve system issues, including identifying root causes and implementing long-term solutions
• Support integrations by validating data and coordinating with technical teams to resolve issues
• Participate in testing activities, including user acceptance testing (UAT) and validation of system enhancements
• Assist with Salesforce releases, enhancements, and continuous improvement initiatives
• Manage and prioritize workload in a ticket-driven or backlog-driven environment

Required Qualifications:

• Bachelor's degree in Information Systems, Business, or related field (or equivalent experience)
• 3+ years of hands-on experience with Salesforce Field Service (FSL)
• 5+ years of overall Salesforce administration or support experience
• Strong understanding and exposure to field service business processes
• Hands-on experience configuring and supporting the Salesforce Field Service mobile application
• Experience with Salesforce configuration tools (Flows, fields, page layouts, validation rules)
• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues
• Demonstrated ability to work independently, take initiative, and manage multiple priorities effectively
• Strong communication skills and ability to collaborate with cross-functional teams

Preferred Qualifications:

• Salesforce Administrator and/or Field Service Consultant certification
• Experience working in Agile environments
• Experience with testing practices (SIT/UAT) and QA collaboration

Key Competencies:

• Self-motivated with a strong sense of ownership and accountability
• Strong understanding of Field Service Operations
• Proactive problem identification and resolution
• Strong analytical and problem-solving skills
• Detail-oriented with a focus on data accuracy and system quality
• Ability to prioritize and execute in a fast-paced environment
• Collaborative and team-oriented mindset

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.