Computer Operator III

Computer Operator III

Location: Carlsbad, NM

Employment Class: Full Time Regular

FLSA Classification: Non-Exempt/Hourly

Position Summary:

Command Cyber Solutions (a government contractor) is seeking a qualified Computer Operator III who will perform System Operator Duties to support a Government Technical Services Project for the US DOE TRANSCOM Program. TRANSCOM consists of multiple custom web applications, tools and interfaces and a user help desk that supports users 24-7. This position is responsible for monitoring shipments of radioactive material for the USDOE and providing first tier help desk support for DOE Shippers and Users.

Essential Duties & Responsibilities:

* Monitor shipments using multiple tracking web software applications.
* Perform troubleshooting on all system components to ensure the system remains available to all stakeholders. Troubleshoot to mitigate, report failures.
* Follow all procedures, shipment checklists, log entries for all shipment events and alarms, help desk support and technical system problems.
* Follow DOE and NRC security guidelines when providing user support.
* Perform application testing and system testing as requested.
* Coordinate with DOE shippers and carriers on shipment logistics.
* Specific administrative and project duties as may be assigned.

Education & Experience Requirements

Education:
* High School or better

Experience:

* Three (3) years' experience working on a help desk, troubleshooting and or customer support.

Knowledge, Skills & Abilities Required:

* Microsoft Office 365 Suite
* Basic Computer knowledge including:
o Windows, web applications, hardware/software troubleshooting and installation, understanding network terminology.
* Ability to multi-task with ease
* Proficient communication skills, both verbal and written.
* Ability to problem solve under duress

Working Conditions/Working Environment/Physical Demands

* Basic office work environment at government facility.
* Position requires shift flexibility to support a 24x7x365 operation.
* Occasionally, project requirements may require temporary adjustment of work hours/days.
* Duties are subject to change based on the needs of the customer.

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Command Cyber Solutions is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.