Supervisor, Laboratory Support Services

Hourly Pay Range:

Position Highlights:

• Position: Supervisor, Laboratory Support Services
• Location: Northwest Community Hospital
• Full Time/Part Time: Full Time
• Hours: 8:00-4:30PM

What you will do:

• Personnel Management Duties: Participates in hiring process. Supports training of staff. Performs annual competency assessments and monitors staffs logs and reports and other methods at least annually. Performs probationary and annual performance reviews. Participates in employee coaching and performance improvement plans / corrective actions. Identifies training needs of employees. Provides in-service training and education as required. Schedules staff to insure adequate staffing. Monitor time and attendance of staff. Assists in the new policies, procedures and processes. Holds and documents regular staff meetings.
• Client Services/Clinical Lab Processing Duties: Oversee customer support staff and clinical lab processors. Provide day-to-day oversight of support services operations by managing workflows, scheduling personnel, and ensuring the timely completion of tasks. Provide guidance with management of the preanalytical variables associated with laboratory services. Supervises team to ensure compliance. Able to perform client services and specimen processor daily duties.
• Quality Assurance: Responsible for implementing quality assurance measures, overseeing audits, ensuring proper documentation, and addressing any non-conformities. Track and report nonissues to leadership. Identify areas for improvement. Prepare and provide necessary PI data to Lab Quality.

What you will do:

• Education: Associate or Bachelor's degree in biological science or medical technology, business management or computer science preferred.
• Certification: Not applicable:
• Experience: Minimum of three years of experience in direct customer service required; three years of applicable healthcare experience required. Knowledge of medical terminology/insurance billing required.
• Unique or Preferred Skills: Outgoing, compassionate personality. Good communication and organizational skills and the ability to multi-task and prioritize workloads. Able to be self-motivated and work independently and cooperatively as a strong team player. Moderate computer and excellent customer service skills.

Benefits:

• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.