Billing and Collections Specialist

Vaco
$23.00 - $27.00 / hr
United States, Ohio, Columbus
Jun 01, 2025
Job Title: Billing and Collections Specialist Location: Worthington, OH - FULLY ONSITE Job Summary: The Billing and Collections Specialist supports the accounting functions of the organization, with a primary focus on billing, receivables processes, and month-end general ledger close by preparing entries and reconciliations. As the subject matter expert on billing and receivables, the Billing and Collections Specialist promptly addresses questions or issues raised by clients and company leaders. This role is also responsible for developing and implementing systems for routine transaction processing, enhancing automation and efficiency, and preparing and updating internal control documentation for billing and cash collections processes. Essential Roles and Responsibilities Ensure accurate and timely billing for all clients, including reviewing sales agreements, entering billing rates into Salesforce, calculating minimums per contract, and reviewing contractual items such as credits and performance guarantees. Collaborate with Sales, Client Engagement, Business Intelligence, Legal, and other departments to understand pricing, client member counts, and other elements within client agreements. Review the aging accounts receivable and send notices to clients on a weekly basis or more frequently as needed. Work with Client Executives to resolve recurring late payments and notify management of any ongoing issues or trends in receivables. Act as the company's primary point of contact and subject matter expert for all customer and internal billing questions, ensuring client satisfaction through effective communication and resolution of issues. Collaborate with Eligibility, Client Executive, and Business Intelligence teams to ensure billing reports are accurate and resolve any issues in a timely manner. Assist with monthly close processes and balance sheet reconciliations. Document and maintain updated processes and policies related to billing, receivables, and the general ledger, continuously evaluating for efficiencies and process improvements as the business grows. Perform other duties as assigned. Skills and Qualifications Associate degree or equivalent combination of education and experience. 3-5+ years of billing experience; prior collections experience preferred. Strong organizational skills with attention to detail and a focus on process improvement. Team player with strong interpersonal, communication, and organizational skills. A proactive and flexible approach with the ability to manage multiple priorities and projects across departments. Ability to map existing processes and evaluate for efficiency and internal controls. Passion for advancing technical skills related to accounting and reporting software. Experience with Sage Intacct, Microsoft Power Apps, and Salesforce is helpful. Proficiency in Microsoft Word, Excel, and Outlook. Ability to read and interpret service agreements accurately. Commitment to protecting company and member data by adhering to ethics and policies. This role is 100% onsite - applicants who are not local to Central Ohio will not be considered. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.