Student Support Coordinator I (Hybrid)

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the well-being of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information
The Woodruff School graduates high caliber mechanical engineers for a demanding profession. Mechanical engineers are the foundation of todays technological world. To do so, we provide enhanced facilities and laboratories to create the best learning environment and we attract outstanding faculty and students. In this period of rapid technological change, the Woodruff School produces mechanical engineers who are vital to our future.

With approximately 3,000 students, 100 faculty members, and 80 staff members, the Woodruff School is one of the largest mechanical engineering programs in the country. We are consistently ranked as one of the top 10 mechanical engineering programs in the U.S. at both the graduate and undergraduate levels and continuously innovate to keep our school at the forefront of engineering education. Our size and resources allow us to offer a diversity of educational and research opportunities that enable us to produce highly sought after engineering professionals.

Provide assistance to new and returning students by serving as an information source in such areas as policies, procedures, activities and programs involving campus life. Support marketing efforts related to student facilities and services. This position will interact on a consistent basis with: students, parents, unit staff and vendors. This position typically will advise and counsel: students. This position will supervise: NA.

Job Duty 1 -
Respond to inquiries from students (in person, email and phone) regarding a variety of issues; refer to other areas as appropriate.

Job Duty 2 -
Participate in the development of student related marketing materials which may include production coordination and facilitating mailings.

Job Duty 3 -
May maintain records and generate reports related to student activities.

Job Duty 4 -
Coordinate student related activity or service with other campus departments as required.

Job Duty 5 -
May recommend new or revised polices relative to student support services.

Job Duty 6 -
Perform other duties as assigned

Educational Requirements
High school diploma, GED Certificate or Vocational School Diploma

Other Required Qualifications
Overnight travel required for project delivery; flexibility in on-site daily service delivery hours Degree or two years college course (due to client shift schedules, project requirements).

Required Experience
Four to five years of job related experience

Preferred Educational Qualifications
Technical Diploma, Associate's Degree or two years college course work

SKILLS
This job requires working knowledge of administrative processes and possess customer service skills in area(s) of specialty. Skills in oral and written communications, multi-tasking and organization are required as is use of office related and specialized computer applications and systems.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

Salary range: $17.38 - $23.64 / hourly

Location: Hybrid (Atlanta, GA)

Job grade: A5

This is not a supervisory position.
This position does not have financial responsibilities.
No, this position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Cd).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening