Special Project Service Manager - Specialty Rental

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The Role:

We are looking for a Special Project Service Manager to join our organization. Responsibilities Include, but not limited to the following:

• Assist the sales team to properly size and quote all large WT/SCR and Complex, multi boiler projects, and all bid spec projects.
• Work with Operations to ensure the equipment leaves as required for the project
• After Boiler has arrived at customer site - Reach out to customer to determine estimated date for startup and tentatively schedule a tech. Once start-up is confirmed, review the pre-startup check list to ensure customer is truly ready for the tech. If so, dispatch tech, ensure WO is in the system, and PO written if outsourcing.
• Follow up with customer to ensure they are satisfied with the work and pass customer back off to Sales.

Field Projects

Project Team Manager Responsibilities Include, but not limited to the following:

• Assist sales in the project proposal to ensure all materials and labor is properly quoted.
• Reach out to the customer and discuss the project, timeline, and process, once the job is won
• Order materials through the purchasing request system in NetSuite/Wynne
• Verify materials Match BOM and ensure all materials meet quality standards
• Schedule manpower through the appropriate CSM
• Periodic check in on long term jobs to ensure work being done meets our standards and customer is satisfied with the job
• Manage change orders for all fixed price jobs. There needs to be written documentation for change orders.
• Complete Final Walk through to ensure job was completed properly and to our standards
• Compile information required to invoice the job through the CSM
• Follow up with customer to ensure they are satisfied with the work and pass customer back off to Sales.

Sales Support

Project Team Manager Responsibilities Include, but not limited to the following:

• Create a sales request tracking database for all sales engineering requests.
• Provide timely answers to all sales technical questions in regards to rental projects.
• Identify trends in the requests to better prepare product specification sheets, in conjunction with our Product Manager.
• Attend pre-job walks as required
• Suggest improvements and design changes that might benefit the company or customer experience.

Required Knowledge/Skills/Experience:

• Minimum of 10+ Years of successfull management of high-performing teams
• Minimum of 5 - 10 years of proven success in rental and sales of commercial boilers and/or similar
• Minimum of 5 -10 years of proven success in employee development
• Experience managing multiple projects, objectives, and deadlines, simultaneously
• Bachelors degree in Engineering or similar

What can you expect from us?

• Diverse and Inclusive culture in an environment that respects different opinions
• A culture of innovation, encouraging new ideas and exploring new perspectives
• Opportunities of learning and development with an averages of more than 60 hours of training per year in different topics
• Plenty of opportunities to grow and develop career path
• Access to global job opportunities, as part of the Atlas Copco Group
• We offer a great compensation package and bonus structure along with an outstanding benefits package that includes:
  • Medical/dental/vision coverage
  • Life insurance
  • Short/Long-term disability
  • Matching 401K
  • Generous paid holidays and vacation

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.